Twinnie Lai

Assistant Manager, Claims Adjuster, W.E. Cox Claims Group Limited (Hong Kong)

Email:  twinnie@ceemis.com.hk
Tel:      +852 2573 7770

After graduating in 2006, Twinnie had a brief spell in office administration before joining W. E. Cox Claims Group in the summer of 2007.

By demonstrating an aptitude for personal organisation and problem-solving, Twinnie's role has significantly expanded through successive promotions to reflect her growing skill set to include client account management and Claims Team supervisory responsibilities.

Twinnie's expertise includes handling high-volume and complex marine cargo claims; freight forwarder liability claims; stock throughput and local risk management assessments; and co-ordinating casualty and catastrophic events investigations.

Twinnie is an effective written and oral communicator in Cantonese, Mandarin and English and assists the Managing Director of CEEMIS Far East, Wendy Lee, in building and maintaining strong relationships with clients and agents in the region and around the world.